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Shipping & Returns

Shipping Policy

We currently offer various shipping options for our clients.

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OPTION 1:   

LOCAL SHIPPING (TORONTO AREA & REGION)

Flat Rate - $20.00 CAD.

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For all of our clients living within the GTA and upwards of 2 hours outside of the Greater Toronto Area (for example: London, ON. residents) We will hand deliver to your door after a workable time and date has been agreed upon by our service team for someone to be home to receive the live reptile.

*Please note that the scheduled time set for delivery is subject to change on the day of delivery, should there be multiple drop offs and/or weather conditions permitting. You will be notified via text, call, and email should there be any delays/changes. 

 

OPTION 2:

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REPTILE EXPRESS (OUTSIDE GTA/ANY OTHER PROVINCES)

RATE - $ VARIES ON LOCATION

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With Reptile Express Canada© when shipping our live animals, and due to the nature of the delicate process, the cost of ensuring that our reptiles arrive alive to you will remain the same across the country.

Please keep in mind there are seasonal temperature fluctuations that will impact our ability to ship your reptile. 


Having this in mind, during the hotter season, we reserve the right to hold shipping of any specimen whenever temperatures reach a condition of 35°C (95°F) or more in both the senders location (Toronto, ON) and the receivers.

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In contrast we will hold the shipping of any specimen when temperatures are under 4°C (40°F) until proper temperatures are present.

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For conditions within the optimal temperate range, we will ensure to provide your shipment with heat or cold packs to accomodate the speciemens and make sure they do not overheat or freeze, respectively.

 

Outside of these conditions, we will be in contact with you to arrange a date and time in which all of the criteria are met for a safe, comfortable and healthy trip for your reptile. This is to ensure we can provide all of our clients with a Live Arrival Guarantee*

OPTION 3:

 

REPTILE RUNNER

RATE - $ VARIES DEPENDING ON LOCATION

 

This service is similar to Reptile Express, however, the same shipping conditions apply as to weather. We will set up an appropriate date and time to ship your live animal and only after the shipping has been paid in full.

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OPTION 4:

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AIR CANADA CARGO - (AIRPORT TO AIRPORT)

RATE - $ VARIES DEPENDING ON AIRPORT LOCATION AND REGULATIONS

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When using Airport-Airport shipping, we will contact you to agree upon date and time and will shortly after send you pick up information.

Your package will arrive at the agreed upon airport cargo location and it will be your responsibility to be ready. Please note that we do not apply our LIVE ARRIVAL GUARANTEE** on any animals shipped through air cargo, since it is completely out of our control once the animal has been dropped off for shipping. 

Return & Exchange Policy

RETURNS:

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Unfortunately do not offer returns, refunds or exchanges at this time. However, we reserve the right to make or consider an exception and refund under special circumstances. Please understand that should your situation be reviewed and approved, your payment will be returned in the form of store credit and under the discretion of our management.

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Payment Methods

WE CURRENTLY ACCEPT:

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  • PAYPAL (CREDIT CARD PAYMENTS AVAILABLE THROUGH THEM AS WELL)

  • EMT (EMAIL TRANSFER)

  • VISA/MASTERCARD/AMERICAN EXPRESS

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